Question 1

Is the clock movement completely silent?

Accepted Answer

Yes, all our clocks feature the 32,768 Hz Gen-II Silent Sweep quartz module, emitting less than 10 dB and providing a continuous sweep with no ticking sound.

Question 2

Does the clock make a ticking sound?

Accepted Answer

No. All our clocks feature a continuous-sweep quartz movement. The seconds hand glides smoothly without any ticking sound.

Question 3

What battery does it need?

Accepted Answer

One quality standard 1.5V AA (LR6) alkaline battery (not included due to air transport regulations). Average battery life is 12 to 18 months.

Question 4

What size are the clocks?

Accepted Answer

Our standard models are 34 to 35 cm in diameter and approximately 5 cm deep (weight ~1.8 kg). Our special XXL collection offers commanding formats of 40 cm and above.

Question 5

How do I mount the clock on the wall?

Accepted Answer

The back of the case has a reinforced hanging system. A simple wall plug and screw suited to your wall type (plaster, concrete or brick) provide a secure fit.

Question 6

How much does delivery cost?

Accepted Answer

Delivery is 100% complimentary worldwide, with no minimum purchase.

Question 7

What are the transit times?

Accepted Answer

Orders are prepared within 24 to 48 business hours. Standard delivery takes 5 to 9 business days, with an online tracking number sent by email.

Question 8

How are the clocks packaged?

Accepted Answer

Each piece is protected in a rigid double carton with bespoke, high-density shock-absorbing foam inserts.

Question 9

Can I return my order?

Accepted Answer

Yes, you have a 14-day withdrawal period from receipt of your parcel to request an exchange or refund.

Question 10

How can I contact customer service?

Accepted Answer

Our team is available 7 days a week through our contact form or at the GENEVA DIAL support email address.

Frequently Asked Questions

Mechanism & Operation

Dimensions & Installation

Dispatch & Delivery

Returns & Customer Service