Terms and Conditions of Sale — GENEVA DIAL

Preamble and Scope

These Terms and Conditions of Sale (hereinafter the “Terms”) exclusively govern all contractual relations between the GENEVA DIAL atelier (hereinafter the “Seller” or the “Atelier”) and any natural or legal person, whether a consumer or a business customer (hereinafter the “Buyer” or the “Customer”), placing an order or purchasing products (wall clocks, large-format XXL pieces, desk clocks and accessories) through the website geneva-dial.lovable.app and any associated domain name or subdomain (hereinafter the “Website”).

Any order placed on the Website implies the Customer’s full, prior and unconditional acceptance of these Terms. The applicable Terms are those in force on the date the Buyer confirms the order. They prevail over any other general or specific terms not expressly approved by the Atelier.

Article 1. Seller Identification and Customer Service

The Website is published and operated by the GENEVA DIAL atelier.

• Trading name: GENEVA DIAL
• Customer Service and Support: Available 7 days a week
• Contact email: contact@genevadial.com / support@genevadial.com
• Assistance instantanée : Service WhatsApp dédié (accessible depuis la rubrique Aide & Support du Site)

Article 2. Products, Specifications and Brand Independence

2.1. Nature and Description of Products

The products offered for sale by GENEVA DIAL are works of art and interior decoration: monumental wall clocks, desk clocks and accessories inspired by watchmaking culture and haute horlogerie. The essential characteristics of each piece (materials such as AISI 304L stainless steel, type of mineral crystal, Gen-II Silent Sweep silent quartz movement, dimensions, weight from 1.5 kg to 2.1 kg) are detailed on each product page.

The photographs, videos and visuals presented on the Website are produced with the greatest possible accuracy to represent the pieces faithfully. However, the Seller shall not be held liable for minor variations in colour shades or reflections resulting from screen lighting.

2.2. Brand Independence and Intellectual Property Notice

GENEVA DIAL is a strictly independent design studio and decorative arts atelier. The products offered are not wristwatches, are not official merchandise and are in no way manufactured, approved, authorised, certified or distributed by the third-party watch brands mentioned on the Website.

All model names, collection names and visual references are used exclusively for descriptive, indicative and nominative purposes (nominative fair use) to inform the public of the aesthetic inspiration behind the decorative pieces offered. All elements of the Website (texts, graphics, logos, photographs, videos, animations and code) remain the exclusive intellectual property of GENEVA DIAL.

Article 3. Prices, Currencies, Promotional Offers and International Taxation

3.1. Display of Prices and Currencies

Product prices are displayed on the Website in euros (€ including all taxes) or in the currency selected by the Customer using the currency selector. For residents of the European Union, prices include Value Added Tax (VAT) at the statutory rate in force on the date of the order.

3.2. Cross-Border Pricing and Customs Duties

• Complimentary delivery: Standard shipping costs are covered in full by GENEVA DIAL worldwide, regardless of the destination country.
• Sales outside the European Union: For orders shipped outside the European Union (including the United States, United Kingdom, Switzerland, Canada, Australia, Middle East and Asia), prices are invoiced excluding taxes or in accordance with the applicable export arrangements. Any customs duties, local import taxes or administrative fees specific to the destination country may be charged by the local customs authorities when the parcel arrives. These additional costs remain the sole responsibility of the Buyer.

3.3. Tiered Quantity Discounts and Promotional Codes

Automatic tiered discounts: The Atelier offers tiered quantity discounts applied directly to the basket when several pieces are selected:

• -25 % pour 2 horloges
• -35 % pour 3 horloges
• -45% on 4 or more clocks

Promotional codes: Discount codes or event-based discounts (e.g. welcome offer, existing-customer campaign) apply additionally, after automatic quantity discounts have been calculated.

Article 4. Ordering Process and Contract Validation

4.1. Ordering Steps

To place an order on the Website, the Customer must follow these steps:

• Selecting items: Adding clocks and accessories to the basket.
• Reviewing the basket: Automatic application of quantity discounts and entry of a promotional code, where applicable.
• Entering contact details: Entering billing and delivery information (full address, email, telephone number for the courier).
• Choosing a payment method: Selecting a secure payment method.
• Confirmation and payment: Final confirmation of the order after acceptance of these Terms and Conditions of Sale and completion of payment.

4.2. Order Confirmation and Archiving

A confirmation email summarising the order details (item references, total amount paid, delivery address, order number) is sent to the Customer immediately after payment is confirmed. The Atelier reserves the right to refuse or cancel any order that appears fraudulent, involves a previous payment dispute or has an incomplete delivery address.

Article 5. Secure Payment and Retention of Title

5.1. Payment Methods

Purchases must be paid for in full when ordering, using the following secure payment methods:

• Payment cards (Visa, Mastercard, Carte Bleue, American Express);
• PayPal;
• Apple Pay;
• Google Pay.

5.2. Security of Financial Transactions

Financial transactions are encrypted and processed with a high level of security by our PCI-DSS-certified banking partners (Stripe, PayPal). Processing uses the 256-bit SSL/TLS encryption protocol. GENEVA DIAL never stores its users' full banking details.

5.3. Retention of Title

The products ordered remain the exclusive property of GENEVA DIAL until full and effective payment of the price, including taxes and charges.

Article 6. Dispatch, International Delivery and Transfer of Risk

6.1. Geographical Coverage and Free Delivery

GENEVA DIAL delivers its creations to 100% of countries covered by international transport networks (France, Switzerland, Belgium, European Union, United Kingdom, United States, Canada, Middle East, Asia, Oceania). Standard delivery is complimentary, with no minimum purchase.

6.2. Preparation and Transit Times

• Préparation & Contrôle Qualité : Every clock undergoes a visual and technical inspection before dispatch. Orders are prepared within 24 to 48 business hours.
• Standard transit times: Average transit time is 5 to 9 business days, depending on the destination.
• Parcel tracking: On dispatch, an individual online tracking number is sent to the Customer by email and SMS to track the parcel's journey in real time.

6.3. Packaging and Protection

Each piece is packed in a bespoke protective box reinforced with a high-density foam structure, placed inside a rigid double shipping carton to ensure maximum protection against impacts in transit.

6.4. Transfer of Risk and Receipt

The risk of loss of or damage to the products transfers when the Customer (or a third party designated by them) takes physical possession of the parcel. On receipt, the Customer is responsible for checking the condition of the packaging. If the parcel is severely damaged or an item has been damaged in transit, the Customer is asked to record their reservations with the carrier and contact GENEVA DIAL Customer Service within 48 hours, providing supporting photographs, for an immediate replacement.

Article 7. Right of Withdrawal and Returns Policy

7.1. Period and Conditions for Exercising the Right (International)

In accordance with European directives (Directive 2011/83/EU) and international consumer protection standards, the Customer has 14 clear days from the date of receipt of their parcel to exercise their right of withdrawal without giving a reason or incurring a penalty.

7.2. Return Procedure

Pour effectuer un retour, le Client doit notifier sa décision avant l'expiration du délai de 14 jours en contactant le Service Client à l'adresse support@genevadial.com ou via le formulaire de la rubrique Aide & Support.

• Product condition: The piece must be returned in its original, perfect, unaltered condition, without having been permanently wall-mounted, together with all its accessories (mounting kit, manual, original packaging and any gifts).
• Return costs: Return shipping costs remain payable by the Customer, except where the Atelier has made an order preparation error or the product arrived damaged.

7.3. Refunds

Upon receipt and inspection of the returned piece by our quality control team, the full item price will be refunded to the payment method originally used for the order, within a maximum of 14 days.

Article 8. Statutory Guarantees and 2-Year Commercial Warranty

8.1. 2-Year Manufacturer's Commercial Warranty

All clocks sold by GENEVA DIAL come with a 2-year Commercial Warranty from the delivery date.

• Coverage: This warranty covers the entire Gen-II Silent Sweep silent quartz mechanism, the consistency of the movement, the hands and structural defects in the steel case.
• Exclusions: The warranty excludes damage resulting from accidental drops after delivery, misuse, immersion in water or modifications/repairs carried out by an unauthorised third party.
• Warranty service: In the event of a covered fault, the Atelier supplies a replacement mechanism or exchanges the piece for a new one.

8.2. Statutory Guarantees (EU Customers)

For consumers in the European Union, commercial warranties apply without prejudice to mandatory statutory guarantees:

• Statutory guarantee of conformity (Articles L. 217-3 et seq. of the French Code de la consommation): Entitles the consumer to repair or replacement of a non-conforming product for 2 years from delivery.
• Guarantee against hidden defects (Articles 1641 et seq. of the French Code civil): Entitles the consumer to return a product with a hidden defect that makes it unfit for its intended use.

Article 9. Limitation of Liability and Force Majeure

GENEVA DIAL shall not be held liable for failure or delay in performing its contractual obligations in the event of force majeure as defined by court case law (including natural disasters, national transport strikes, unforeseen customs blockages, pandemics and telecommunications network outages).

The Atelier endeavours to keep the Website accessible 24 hours a day, 7 days a week, but does not guarantee uninterrupted availability during technical maintenance or third-party hosting failures.

Article 10. Protection of Personal Data (RGPD)

The identifying information and personal data collected when an order is placed are necessary for its management, invoicing and dispatch. They are processed in strict compliance with the General Data Protection Regulation (RGPD – EU 2016/679) and international privacy laws.

The Customer has the right to access, rectify, erase and port their personal data at any time by contacting dpo@genevadial.com. For full information, the Customer is invited to consult the Privacy Policy available on the Website.

Article 11. Applicable Law, Dispute Resolution and Jurisdiction

11.1. Applicable Law

These Terms and Conditions of Sale and sales contracts concluded through the Website are governed by and interpreted in accordance with French law. For international consumers, this choice of law does not affect the mandatory consumer protection provisions granted by the legislation of their country of habitual residence.

11.2. Amicable Resolution and Dispute Mediation

In the event of a disagreement or complaint relating to an order, the Customer undertakes to contact GENEVA DIAL Customer Service first to seek an amicable resolution.

In accordance with European rules on consumer dispute resolution:

• Consumer mediation (EEA): If the complaint made to customer service is unsuccessful or no response is received within 2 months, the European consumer may refer the matter to a consumer mediator free of charge.
• Online Dispute Resolution Platform (ODR): The European Commission provides an online dispute resolution platform at: https://ec.europa.eu/consumers/odr.

11.3. Competent Jurisdiction

If no amicable resolution is reached, any dispute concerning the validity, interpretation, performance or termination of these Terms and Conditions of Sale shall be submitted to the courts having jurisdiction under the ordinary rules of law.

Article 12. Annex — Model Withdrawal Form

(Complete and return only if you wish to withdraw from the contract)

• To: GENEVA DIAL Customer Service
• Email: support@genevadial.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods:

• Piece / product name:
• Ordered on (*) / received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date:

(*) Delete as appropriate.